Delivery & Returns

We currently deliver to Great Britain (England, Scotland and Wales) only. We are not able to accept orders for Northern Ireland, the Channel Islands, the Isle of Man or any destination outside Great Britain at this time. Delivery prices are shown at checkout and added to your order total; delivery is always charged and we do not offer free delivery.

• Standard delivery — £3.95. Estimated 3 to 5 working days.
• Express delivery — £4.95. Estimated 1 to 2 working days. Where available for the items in your basket; the options offered to you are shown at checkout.

Delivery estimates run from the day we accept your order and are given in working days. Working days do not include Saturdays, Sundays or public holidays in the delivery location. These times are estimates and are not guaranteed unless we have expressly agreed a guaranteed date with you. We will deliver within 30 days of your order at the latest, unless we agree otherwise with you.

Your order may arrive in more than one parcel. If it does, you will not be charged any extra delivery cost for the split.

Because you shop with us online, you can cancel your order within 14 days of receiving it, without giving a reason. Tell us within that time by emailing enquiries@glowquest.co.uk (you can use our model cancellation form, but you do not have to), then send the goods back within a further 14 days to:

19 Colonial Road, Slough, England, SL1 1RU

You pay the cost of returning the goods for a change of mind, and should take reasonable care of them. We refund the price plus the cost of our least expensive standard delivery, within 14 days of getting the goods back (or of proof you have sent them), to your original payment method.

For hygiene reasons, sealed cosmetic products that are not suitable for return once opened cannot be returned under the change-of-mind right if they have been unsealed. This is flagged on the product page before you buy. Your rights for faulty or misdescribed goods are unaffected, and unopened sealed products can still be returned.

If something is wrong with your order, you have full rights under the Consumer Rights Act 2015, including a 30-day right to reject faulty goods for a full refund. We cover the cost of returning faulty or misdescribed items. Contact enquiries@glowquest.co.uk with your order number and details, and see our Terms for the full detail.