Help Centre

Select Account in the header, then Register, and enter your name, email and a password. You can also check out as a guest without an account.

Sign in and open your Account area to update your details. If you need help, create a discussion and we'll sort it out.

Yes. We only use your data to run your account and orders, we never sell it, and we explain exactly how we handle it in our Privacy Policy.

Use the “Forgot password” link on the sign-in page and we'll email you a reset link.

Use the unsubscribe link at the bottom of any marketing email, or ask us and we'll remove you.

Choose the “Data request / delete my account” category when you contact us, or email privacy@glowquest.co.uk.

Once your order is dispatched we email you tracking. If you have an account you can also see your orders under Account. If something looks wrong, start a discussion and quote your order number.

Tell us as soon as possible. You also have a legal right to cancel within 14 days of delivery — see Delivery & Returns.

We're sorry. Contact us with the “Damaged item/order” or “Order received - item missing” category and attach a photo if you can, and we'll put it right.

Orders sometimes arrive in separate parcels, occasionally on different days. You're never charged extra delivery for a split.

We accept card payments securely through Stripe. Klarna is also offered at checkout through Stripe, so you can spread the cost — subject to Klarna's own eligibility checks and terms, and your Klarna agreement is with Klarna.

Yes. Card details are entered directly with our payment processor, Stripe, and are never seen or stored by us.

At present NYL Enterprise Limited is not registered for VAT, so we don't add or separately charge VAT and can't issue VAT invoices. The price shown is the price you pay, plus any delivery charge shown before you order. We can send an order receipt on request.

This is usually your bank rather than us. Check your card details and try again, or use another method. If it keeps happening, contact us with the “Payment problem” category.

We currently deliver to Great Britain (England, Scotland and Wales) only. We can't yet accept orders for Northern Ireland, the Channel Islands, the Isle of Man or outside Great Britain.

Standard delivery is £3.95 (estimated 3 to 5 working days). Express delivery is £4.95 (estimated 1 to 2 working days) where available for your items. Delivery is always charged; we don't offer free delivery.

Estimates run from the day we accept your order and are counted in working days (excluding weekends and public holidays in the delivery location). They're estimates, not guarantees, unless we've agreed a guaranteed date.

On our Delivery & Returns page.

Yes — you can cancel within 14 days of receiving your order without giving a reason, then return the goods within a further 14 days. You can use our cancellation form.

For a change of mind, you pay the cost of returning the goods. For faulty or misdescribed items, we cover the return cost and refund you in full including delivery.

For hygiene reasons, sealed cosmetics that have been unsealed after delivery can't be returned under the change-of-mind right. This never affects your rights if an item is faulty or not as described. Unopened sealed items can be returned.

Within 14 days of us receiving the goods back (or proof you've sent them). We refund the price plus our least expensive standard delivery to your original payment method.

GlowQuest is an independent retailer and is not affiliated with or endorsed by any brand unless we say so. We describe products as accurately as we can; the authoritative ingredients and warnings are those printed on the product's own packaging.

Follow the directions and warnings on the packaging. For external use only unless stated, keep away from eyes and out of reach of children, and patch test first if you have sensitive skin or a known allergy.

Stop using it and seek medical advice if needed. Please also tell us with the “Quality / performance issue” category so we can help and, where appropriate, report the concern. Your rights against us as the seller are unaffected.

Only essential cookies by default. Analytics cookies load only if you accept them, and you can change or withdraw your choice any time with “Cookie Settings” in the footer. See our Privacy Policy.

Please tell us with the “Website issue” category, including what you were doing and, if you can, a screenshot — it really helps us fix it.