Terms & Conditions

This website, glowquest.co.uk, and the GlowQuest shop are operated by NYL Enterprise Limited, a company registered in England & Wales (company number 16162744), with its registered office at 19 Colonial Road, Slough, England, SL1 1RU. When you buy from GlowQuest, your contract of sale is with NYL Enterprise Limited; we are the seller of the products you order.

You can contact us at enquiries@glowquest.co.uk or by post at the address above. These terms are available in English only. By placing an order you agree to these terms.

To buy from us you must be at least 18 years old and buying as a consumer (not for business resale), and be able to pay with a valid payment method and provide a delivery address in Great Britain (England, Scotland or Wales). We currently deliver to Great Britain only and cannot accept orders for Northern Ireland, the Channel Islands, the Isle of Man or any destination outside Great Britain. We may refuse or cancel an order where we reasonably believe these conditions are not met.

The products on the site are an invitation to order, not an offer. When you place an order and pay, you are making an offer to buy. We send an order acknowledgement, but the contract between us is formed only when we confirm that your order has been accepted and is being prepared for dispatch. If we cannot accept your order (for example a product is out of stock, or there was a pricing error), we will tell you and refund any payment taken.

We take care to describe products accurately, including size or volume and price. Product images and colours are illustrative and may vary slightly. Each product page shows the product’s key details; the authoritative ingredient list and any manufacturer warnings are those printed on the product’s own packaging, which you should read before use. The information on the website is provided in addition to, and does not replace, the packaging.

Cosmetic products should be used as directed. For external use only unless the packaging states otherwise; keep away from the eyes and out of reach of children. If you have sensitive skin or a known allergy, patch test before first use, and stop use if irritation occurs.

Prices are shown in pounds sterling. At the date of these terms, NYL Enterprise Limited is not registered for VAT. We therefore do not add or separately charge VAT on our sales and cannot issue VAT invoices. The displayed product price is the product price payable by you, excluding only any delivery charge or other mandatory charge clearly disclosed before you place the order.

Delivery charges are shown separately before you pay (see below) and are added to the product price. The total you approve at checkout is the total you pay.

We try to ensure prices are correct, but errors can occur. If we discover that a product’s price was clearly wrong before we accept your order, we will contact you to ask whether you wish to continue at the correct price or cancel, and we will not accept the order until you confirm.

Payment is taken securely through Stripe, our payment processor. Your card details are entered directly with Stripe and are never seen or stored by us. By paying you confirm you are authorised to use the payment method.

NYL Enterprise Limited is the seller, and your contract of sale is with us. To fulfil your order we may source the products from UK-based product suppliers and use fulfilment or dispatch providers and couriers to prepare and send your order to you. This means:

• a product supplier or fulfilment provider may prepare and dispatch some or all of your order;
• your order may arrive in more than one parcel, sometimes on different days, and you will not be charged any extra delivery cost because of a split;
• the packaging, the delivery note, the tracking, or the dispatch or returns label may identify a business other than GlowQuest;
• we will share the delivery details you give us (such as your name, delivery address and, where needed, contact details) with that supplier, provider or courier only as necessary to prepare, dispatch and deliver your order, as described in our Privacy Policy.

None of this changes who you are buying from: NYL Enterprise Limited remains the seller and stays responsible to you for your order, its delivery, and your refund, return and statutory rights, whoever prepares or dispatches it.

We currently deliver to Great Britain (England, Scotland and Wales) only. Our delivery options are:

• Standard delivery — £3.95, estimated 3 to 5 working days.
• Express delivery — £4.95, estimated 1 to 2 working days. Express delivery is offered only where it is available for the items in your basket; the delivery options shown to you at checkout are the ones available for your order.

Delivery estimates run from the day we accept your order and are counted in working days. Working days do not include Saturdays, Sundays or public holidays in the delivery location. These times are estimates and are not guaranteed unless we have expressly agreed a guaranteed delivery date with you. Unless we agree a different period with you, we will deliver your order without undue delay and in any event within 30 days of the day your contract is formed. If we miss that, you can ask us to deliver within a new reasonable period, and if we still fail you may cancel and receive a refund.

The products become your responsibility (risk passes to you) when they are delivered to the address you gave. You own the products once we have received payment in full.

Because you are buying online, you have a legal right to cancel your order within 14 days without giving a reason, under the Consumer Contracts Regulations 2013. This period ends 14 days after the day you (or someone you nominate) receive the goods; for an order delivered in parts, 14 days after you receive the last item.

To cancel, just tell us clearly before the 14 days are up — email enquiries@glowquest.co.uk, or use the model cancellation form (reproduced below, and available as a standalone page you can print). You can use the form but you do not have to.

After telling us you want to cancel, you have a further 14 days to return the goods to us. Return them to: 19 Colonial Road, Slough, England, SL1 1RU. You are responsible for the cost of returning the goods, and for taking reasonable care of them while they are in your possession; we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the product.

We will refund the price you paid for the goods, plus the standard delivery cost you paid (if you chose a more expensive delivery option, we refund only the cost of our least expensive standard delivery). We make the refund within 14 days of getting the goods back, or of you showing you have sent them back, whichever is sooner, using the same payment method you used to pay.

The cancellation right above does not apply to sealed cosmetic products that are not suitable for return once opened, for health protection or hygiene reasons, if they have been unsealed after delivery. Where this applies it is identified on the relevant product page before you buy. All your other legal rights — including your rights if the goods are faulty or not as described — are unaffected, and you can of course still return a sealed product that is unopened.

To cancel, you may copy and complete this form and send it to enquiries@glowquest.co.uk or by post to 19 Colonial Road, Slough, England, SL1 1RU. It is also available as a standalone page you can print:

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. Goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not:

• you have a 30-day right to reject faulty goods and get a full refund;
• after those 30 days, you can ask us to repair or replace the goods; if a repair or replacement is not possible or does not fix the problem, you can claim a price reduction or reject the goods for a refund (which for goods more than six months old may be reduced to reflect the use you have had);
• during the first six months, we treat a fault as having been present when you received the goods unless we can show otherwise;
• we will cover the cost of returning goods that are faulty or not as described.

To exercise these rights, contact enquiries@glowquest.co.uk with your order number and details of the problem.

Cosmetics can occasionally cause a reaction even when used as directed. If you have a reaction, stop using the product and seek medical advice if needed. Please also tell us at enquiries@glowquest.co.uk, which is a monitored contact for product-safety concerns. If you believe a product is unsafe, contact us straight away. We aim to acknowledge a product-safety report promptly and will investigate it and, where appropriate, report the concern to the brand, the designated Responsible Person, the manufacturer or the relevant authorities.

Reporting a concern to a brand, manufacturer or authority does not remove our responsibilities to you as the seller. Your legal rights against us are set out in sections 12 and 17 and are unaffected.

The products we sell are made, formulated, packaged and labelled by the brands and their manufacturers, not by us. The brand or manufacturer — and, for cosmetics, the designated Responsible Person — is responsible for the product itself: its formulation, its safety, and the instructions and warnings on its packaging. Where an issue is caused by the product as manufactured, we will help you raise it with the brand or manufacturer and pass on their information.

This does not change your legal rights against us as the seller. If goods we sell you turn out to be faulty, unsafe or not as described, your rights under the Consumer Rights Act 2015 and the Consumer Protection Act 1987 still apply, and nothing in these terms limits our liability for those, for death or personal injury caused by negligence, or for fraud (see “Our responsibility to you” below).

We display a selection of genuine customer reviews from our TikTok Shop (@glowquestuk), written by people who bought the product there. They are reproduced as written; we do not fabricate reviews, and we do not alter the substance of a review. The overall star rating shown on our site reflects all reviews on that TikTok Shop, including critical ones, while the individual reviews shown are a selection of them. These reviews relate to purchases made on our TikTok Shop rather than on this website, which is new. We do not publish fake, incentivised-without-disclosure, or misleading reviews.

Third-party brand names, product names, logos and trade marks belong to their respective owners. GlowQuest uses them only to identify and accurately describe products offered for sale. Unless expressly confirmed in writing, their appearance does not mean that GlowQuest is sponsored, endorsed, appointed as an authorised retailer or otherwise commercially affiliated with the relevant brand. GlowQuest is an independent retailer.

The GlowQuest name, our site design, and the text and images we have created are owned by us or licensed to us, and may not be copied or reused without our permission. This does not affect the rights of third-party brand owners in their own marks and materials.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, including where caused by anyone we engage to fulfil or deliver your order.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987; and any breach of your statutory rights in relation to the goods, including that they are as described, of satisfactory quality and fit for purpose. We are not liable for losses that were not foreseeable, or for business losses, as you are buying as a consumer.

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects your order, we will contact you and, if the delay is substantial, you may cancel and receive a refund for goods not delivered.

We may change these terms from time to time; the version that applies to your order is the one you accepted at checkout, which we record with your order. The current version and date are shown at the top of this page.

These terms are governed by the law of England & Wales. If you are a consumer resident elsewhere in the UK, you get the benefit of any mandatory protections of the law of your home nation. You can bring legal proceedings in the courts of your part of the United Kingdom.

For anything about your order, a cancellation, a return or a complaint, contact enquiries@glowquest.co.uk or write to NYL Enterprise Limited, 19 Colonial Road, Slough, England, SL1 1RU. For privacy matters, see our Privacy Policy and contact privacy@glowquest.co.uk.